EJF Real Estate Services

I am so appreciative of the staff at EJF Realty! Specifically the leasing manager Mr. James Rice! He was so helpful, knowledgeable, and professional from the moment I submitted my application. He wasted no time contacting me to get the process started, and he was there every step of the way! This will be my first apartment, and he made the process more than easy! He honestly went over and beyond in my opinion, and I couldn’t thank him more! The apartment is beautiful, spacious, and I love the large windows in the unit. The location is so convenient, and I’m so excited to be moving in soon! I would recommend this company to anyone looking to move.

I've lived in the same EJF apartment for almost 5 years now and figured it's time to give them a glowing review. The tenant portal is fairly easy to use and EJF has always been prompt with any repair requests. The EJF team is generally responsive and willing to problem solve. I've read many horror stories about other property management companies in DC and fortunately can say I haven't experienced anything negative to note. I'm happy with my experience with EJF and hope others share similar sentiments.

If I could give EJF real estate zero stars on this rating, I would. EJF used to manage my condo, and during that time, they were not at all proactive and if often took multiple emails and calls to get an issue handled. As a result, my condo association replaced them with another company. However, they continued to manage individual units within my apartment building, including one that caused thousands of dollars of damage to my unit with faulty plumbing. I spent a year dealing with EJF to try to get reimbursed for money I had to pay for emergency repairs and to organize additional, longer-term repairs that were needed for the condo. In all my life, I have never been more frustrated by dealing with any company. My emails often went unanswered for weeks or months. At one point, I started calling weekly and was often unable to directly reach the person responsible for handling the case, even by phone. Communication was extremely poor whenever anyone was sent to assess or do work. I was repeatedly told and promised I would be reimbursed for funds I paid and never was. Then, EJF stopped managing the condo unit, nearly a year after the original damage, leaving half of the work undone and me will un-reimbursed expenses. Of course, they didn't communicate to me that they stopped managing the condo. I had to reach out four times to get this information. And as to the response from the EJF staff member below, he obviously did not fully read my message or understand the issue. EJF is the condo management company for the specific unit that caused the damage to my condo. They are 100% responsible for handling the response as an intermediary on behalf of the owner.